After sale service
The quality guarantee period is 2 years after the equipment is accepted by the buyer on site (optical lenses, cutting nozzles and other consumables are not within the warranty period). Our company has a complete after-sales service system. Once the products are delivered to users, our company immediately establishes user after-sales service files, and regularly tracks users' product usage conditions. Full-time engineering and technical personnel with rich experience visit users regularly , To understand the condition of the machine tool, to solve and answer the user’s problems. For the user’s information about the equipment failure, our company can answer the problem within 2 hours after receiving the notice. If the phone or fax still fails to solve the problem, our company’s technology The personnel can rush to the scene to solve the problem in no more than 24 hours.